Q: Does your product come with a warranty?
A:
Yes. Organized Home Solutions offers a
limited lifetime warranty.
Organizing systems by Organized Home
Solutions are manufactured with the highest
quality materials and components to rigid
quality standards and exacting tolerances.
Organized Home Solutions standard component
parts are warranted to the original
purchaser for as long as they own the
product. This warranty covers the products
installed by Organized Home Solutions, Inc.
in their original installation (without
being moved) against defects in material and
workmanship. The word “defects” as used in
this warranty, is defined as imperfections
that impair the utility of the product.
This warranty is expressly limited to the
repair or replacement of storage system
component parts having defects. If a part
is defective as per the terms of the
warranty, Organized Home Solutions will
repair the defective part or furnish a
replacement part at no cost to the original
purchaser.
This warranty applies under conditions of
normal use for the stated, intended purpose
of the product. This warranty specifically
excludes defects that result from
intentional damage, negligence, installation
by anyone other than an Organized Home
Solutions installer, reinstallation or
relocation of the system after initial
installation, unreasonable use or exposure.
This warranty applies only if all components
and parts are manufactured, supplied by or
installed by Organized Home Solutions.
In addition, if the product you purchase
from Organized Home Solutions is
manufactured with our exclusive 2mm edge, it
is warranted to the original purchaser that
all edges covered by the 2mm edge material
shall not chip or peel away from the board
in normal use for the life of the product.
All implied warranties arising under State
law are limited in duration to ten (10)
years. Some states do not allow limitations
on how long an implied warranty lasts so
this limitation may not apply to you.
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IS EXCLUDED TO THE EXTENT EXCLUSION
IS PERMITTED BY LAW. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE.
Q: How does your lowest price guarantee
work?
A:
Organized Home Solutions guarantees our
retail customers the lowest price available
on any custom melamine system. We will beat
any competitor’s price based on an “apples
to apples” comparison. In order for this
guarantee to be valid, our designer must be
given the original design drawings and the
original price quotation from any other
closet company to review. Photocopies are
not acceptable.
Our designer will then point out any
differences in the proposals and either beat
the price or quote on the other company’s
design to demonstrate exactly how we really
compare, taking into consideration all
variables such as design, material, edges,
colors, etc. If for any reason we are unable to
beat the competitors quote due to material
differences, we will offer you our best
possible price on our system.
There really is a difference in closet
systems and we think you owe it to yourself
to compare!
Q: How do I do business with Organized Home
Solutions?
A:
First, call our office at 586.295.0505
to schedule an appointment with a
designer. We will be happy to arrange for a
free in-home design consultation with one of
our professional design staff. The designer
will come to your home or office, talk with
you about your needs and desires, inventory
your belongings, survey your space and
create a personalized design that is
responsive to your needs. When you are
presented with your design, you will also be
advised of the cost of the project. After
any necessary fine-tuning or re-design you
can place your order. If you choose to
order at the time of the consultation your
designer will ask you to sign the final
drawings and our sales agreement form. If
you decide to proceed after our designer has
left, simply call the office and we will
arrange to get you the necessary paperwork
for your signature. Once we receive signed
drawings, a signed sales agreement and a
deposit, your order will be released to the
factory for production. We will then call
you to arrange a mutually-satisfactory
installation date. Before you know it your
life will become well organized, the
Organized Home Solutions way.
Q: What do I need to do before my
installation?
A:
PRIOR TO INSTALLATION - Empty the closets,
removing all of the contents and everything
not attached to the walls prior to the
arrival of our installers.
If your closet had shelving, rods and
supports when we measured and your
installation quote includes the removal and
patching of the walls with spackle, you will
supply touch-up paint. Our installers will
touch up the patch work only
to the best of their ability. Please note
that this touch-up is not a full paint job
and that most of the patching and painting
will be behind clothing or side panels. It
is most likely that your walls will not be
painted behind existing shelving or
molding. If you are planning to paint your
entire closet, you should arrange to have
this done prior to our arrival, including
the removal of all existing closet
components.
Remove all pictures, knick-knacks and the
like from adjoining walls, as they may be
shaken loose during installation.
If there was a baseboard in your closet when
we measured, please do not remove it. If
there was no baseboard, please do not
install one without notifying us in advance
of installation.
If carpet is to be added to the closet,
please try to have it installed prior to our
arrival. Carpet can be installed after the
closet system but in most cases it is better
if the carpet goes in first.
Please make sure that we have easy access to
the installation location and that other
vehicles do not impede our carrying material
to the closet.
WHILE OUR INSTALLATION CREW IS IN YOUR HOME
1.
If you would like to keep shelving or
any of the components we remove, please
advise our crew before they begin working
and let them know where you would like it
placed.
2.
Please keep children and pets clear
of the work area.
3.
Our installation crew will build the
system as per the plan that was part of our
proposal. Any major changes or any
additions that cannot be accomplished at the
job site will entail an up-charge.
4.
Please make sure that someone is
present during the installation that can
answer any questions or make decisions
regarding placement of accessories. If no
one can be present, please tell the
installer in advance where you want these
accessory items located if these locations
differ from placement shown on the plans.
5.
Upon completion you will be presented
with an invoice. As per the terms detailed
in our proposal, payment of the balance is
now due. The installer will sign your copy
of this invoice acknowledging receipt of
payment. If you cannot be available when we
expect to be finished, please arrange to
leave payment or make other arrangements
with the office in advance.
Q: What else should I know about
installation?
A:
Use it or lose it!
The first thing that each of us needs to do
in connection with closet comfort is to
examine all those things that we know deep
in our heart we will never wear again, such
as:
·
Anything with a stain that won’t ever come
out, regardless of the claims of the
products from Amazing Discoveries.
·
Anything with a hole that can’t be hidden or
mended.
·
Anything that looks fine on the rack but
that you can’t stand on your body.
·
Old shabby clothing or accessories that have
sentimental value only.
·
Clothing that has been just a shade tight –
for the past five years.
·
Shoes that are worn beyond repair – turned
up toes, worn down to the max.
·
Clothing that is noticeably lower in quality
from the things you are buying now.
Go ahead, toss it,
you’ll feel better!
Transcendental
Organization –
A State of Mind Over Belongings
Now that you have
the ultimate in closet organizing systems as
designed, built and installed by Organized
Home Solutions, just follow these simple
laws of nature to assure the “organizers
high” that comes to all who neatly fold:
·
Hang separates such as skirts, blouses and
jackets in groups of similar items to help
you see more combinations.
·
Do not stack or hang items that shed like
angora or mohair near ones that attract like
corduroy or velvet.
·
Do not hide things away in drawers that can
be easily folded and displayed on open
shelves.
·
Do not hang sweaters or knits; fold them to
maintain their shape.
·
Store special occasion shoes in labeled
boxes on higher shelves. Use lower shelves
for everyday shoes.
·
Fold scarves flat and place on the shelf
between your double hang sections.
·
Belts with large or awkward buckles that
won’t fit on belt racks can be coiled and
stored on shelves.
·
Store purses flat and loosely stuffed with
tissue paper to retain their shape.
·
To avoid snags, store hosiery in clear
plastic bags or dedicated hosiery drawers.
·
Do not squash too many items on a shelf or
into a hanging area to avoid crushing or
wrinkling.
·
Do not be hesitant to continually update
your wardrobe by removing those items you
rarely wear or may be out of date as you add
more items.
·
Experiment! Move things around, try new
ways to maximize your storage space while
preserving the condition of your belongings.
Q: If I move can I take the system with me?
A:
Yes, our systems are not only adjustable and
changeable, they are also moveable.
However, many clients find that custom
built-in closets often increase the value of
their home when they are ready to sell.
Q: Do you have a Privacy Policy?
A:
Yes, of course. Please see our privacy
policy
here.
Q: Do you have a showroom?
A:
We do not currently have a showroom, and
have found that most of our customers prefer
the convenience of our in-home
consultations. Our designers can provide
you with all of the literature, photographs,
samples and drawings you might need to fully
understand what you are buying. We do have
plenty of shop and warehouse space to be
efficient and organized.
Please keep this in mind: a showroom and
office facility means increased overhead.
That equals higher prices to our customers.
We have become successful by offering
outstanding products and quality at a great
price. We are committed to keeping it that
way.
Q:
How can you be reached?
A:
Our daytime number is 586.295.0505.
Our fax is 586.228.6602
Our mailing address is:
Organized Home Solutions, LLC, 20487
Edinberg Drive, Macomb MI 48044-2147
Our office hours
are from 9:00 to 5:30 Monday through Friday.
We have weekends and evenings available by
appointment.
